Refund Policy

Refund Eligibility

Every order is covered by our 30-day money-back guarantee. You have 30 days from the delivery date to request a return, on any product — including discounted, promotional and bundle items.

• Items must be in original condition with all accessories included
• Original packaging should be included when possible
• Return shipping is free on every order — we provide a prepaid label
• No restocking fees and no minimum order value

Damaged or Faulty Items

If your order arrives damaged or develops a fault, contact us with your order number and a photo. We will send a replacement or issue a full refund straight away — in most cases you will not need to return the item at all.

Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 3 to 5 business days to your original payment method. Depending on your bank, the amount may take a further 5 to 10 business days to appear on your statement.

Late or Missing Refunds

If you have not received your refund after 10 business days from the date we confirmed your return was approved, first check your bank account, then contact your bank or card provider. If the problem persists, please reach us through our contact page and we will investigate immediately.

Exchanges

If you would like a different item, start a return and place a new order for the product you want. Replacements for damaged or incorrect items are always sent free of charge.